Tag Archives: EMEA

Report: Strong 1H 2022 for the Customer Data Platform Industry, slowdown in funding and acquisitions

MILFORD, CT, United States, 25-Jul-2022 — /EPR INTERNET NEWS/ — The Customer Data Platform (CDP) industry had a strong first half in 2022 with 10% employment growth among existing vendors and eleven new companies added, according to the CDP Institute’s latest Industry Update report. Total employment grew by 2,494, the largest increase on record. However, a slowdown in funding and acquisitions may indicate investors are becoming more cautious about the industry.

The semi-annual report found that growth was strongest among the industry’s largest vendors, with the top 25% expanding employment by 13%. Remaining vendors grew an average of 4%. New entrants were also concentrated among large firms, with five of the eleven having more than 1,000 employees. These are established firms that have added CDP capabilities to existing campaign and delivery products.

The addition of new vendors with campaign and delivery capabilities reflects the continued preponderance of this group. Campaign and delivery CDPs now account for 68% of vendors (up 1% vs the previous report), 75% of employees (up 3%) and 75% of funding (up 8%).

Investment fell compared to previous periods, which may represent a market adjustment following strong acceleration early in the pandemic. The number of events over $50 million in particular dropped from five in the second half of 2021 to just one in the first half of 2022. Apart from the one large event, there were six other fundings that totaled $38 million. The only acquisition this period was BlueConic selling a majority stake to Vista Equity Partners.

“This report shows an intriguing divergence between strong user demand for CDPs, as evidenced by employment growth and new entrants, and emerging caution among investors,” commented report author David Raab. “Fortunately, major industry vendors have assembled ample financial reserves during previous periods, so we expect the funding slowdown will not limit their ability to finance future growth.”

About the Report
The CDP Industry Update Report provides detailed information on CDP vendors, employment, and funding broken by CDP type, location, founding year, and more. It includes five years of historical data collected at six-month intervals. The report can be downloaded for free at https://www.cdpinstitute.org/resources/industry-update-july-2022/.

About the Customer Data Platform Institute
The Customer Data Platform Institute is a vendor-neutral organization that educates marketers and technologists about customer data management. The Institute publishes industry news and educational materials, provides vendor comparison reports, builds directories of industry vendors and service firms, and offers Webinars, workshops, and consulting on related issues.

Customer Data Platforms are defined as “packaged software that maintains a unified, persistent customer database which is accessible to external systems.” They are the only types of packaged software specifically designed to create and share a complete view of each customer.
For more information, visit www.cdpinstitute.org.

SOURCE: EuropaWire

Fusion BPO Services opens new center in Prishtina, Kosovo as it expands across the EMEA market

CANTON, OH, United States, 13-Jul-2022 — /EPR INTERNET NEWS/ — Fusion BPO Services, a leading global CX and digital transformation solutions company, announced the opening of a 200-seater new center at Kompleksi Pika Exclusive, St “Gazmend Zajmi”, Kati 2, Prishtina, Kosovo, strengthening its presence in the Balkan Peninsula and EMEA region. With this center, the company will be able to leverage Prishtina’s strategic location, vast young talent pool, and multilingual nature to ensure superior CX delivery to its huge clientele in the EMEA region.

The company is delivering high-quality CX in English, German, and Spanish from this center, to meet the multilingual customer-centric solution needs of the market.

Ranked 57 among 190 economies in the World Bank’s Doing Business Index in 2020, Kosovo is among the most sought-after outsourcing destinations in the EMEA region.

“We are excited to expand to Kosovo. The expansion will help us improve our global footprint and at the same time strengthen our position as a multilingual CX and digital transformation solution provider in the EMEA Market,” said Pankaj Dhanuka, CEO and Co-Founder of Fusion. “The center will help us maintain and enhance the high-quality customer-centric solutions that our clients have come to expect from us, cementing our position as a market leader in the shared services industry.”

With the center, Fusion will have a presence in 14 countries worldwide with 27 delivery locations. The company is known for its state-of-the-art customer experience solutions that leverage a blend of technological innovation and human connect.

About Fusion
Fusion is one of the fastest-growing global customer experience solution provider, offering voice and non-voice customer engagement and data marketing services for over 33 years. With a presence in 14 countries globally, the company employs 12,000+ professionals. Fusion specializes in highly-customizable inbound and outbound contact center solutions infused with the Power of Human Connect for meaningful customer engagements and superior customer experience delivery. For more information on the company or the services and industries they serve, visit https://www.fusionbposervices.com

SOURCE: EuropaWire

eFax investit dans un nouveau programme de distribution dans la région EMEA

DUBLIN, 23-Sep-2020 — /EPR INTERNET NEWS/ — eFax (http://efax.co.uk), la solution de fax en ligne leader au niveau international, a annoncé aujourd’hui le lancement d’un nouveau programme de distribution dans la région EMEA, visant à renforcer le soutien apporté aux partenaires de distribution et aux clients afin d’accélérer la transformation numérique en Europe.

Le nouveau programme d’eFax fournira aux partenaires de distribution de la région EMEA l’accès à une plus vaste gamme de services et ressources afin de les aider à générer des opportunités de revenus tout en offrant d’importantes solutions de fax en ligne visant à accompagner les clients dans leur transformation numérique dans l’ensemble de la région EMEA.

Le nouveau programme de distribution EMEA propose une gamme d’outils conçus pour soutenir les fidèles partenaires, notamment dans les secteurs de la télécommunication, des communications unifiées en tant que service (UCaas), des services gérés, des intégrateurs systèmes et des prestataires de soins, engagés à fournir des plateformes de fax dans le Cloud à leurs clients, permettant ainsi de créer un réseau plus complet de partenaires fortement engagés. Le programme aide les partenaires de distribution d’eFax avec les plateformes de fax dans le Cloud, les services et conseils nécessaires pour accélérer le passage aux communications par fax basées dans le Cloud, dans le cadre des initiatives de transformation numérique visant à assurer le bon fonctionnement d’applications et d’opérations essentielles aux activités.

Les avantages clés du programme pour les partenaires incluent la possibilité d’accéder et de fournir des conseils et services d’eFax dans des systèmes hébergés par des communications unifiées en tant que service (UCaas) ou par un autocommutateur téléphonique privé (PBX). Les partenaires peuvent intensifier leur maîtrise des communications dans le Cloud et assurer que leurs clients puissent innover à l’avenir, en passant des fax et serveurs sur site à des systèmes dans le Cloud et en garantissant la conformité aux normes de sécurité HIPAA / HiTrust.

« Chez J2, nous sommes ravis de mettre en place notre programme de partenaires de distribution à travers l’Europe. Nous pensons qu’il s’agit d’une incroyable opportunité de s’associer à des leaders dans les secteurs des télécommunications, des services gérés, des prestataires de santé et des intégrateurs systèmes » a déclaré John Mannion, VP Alliances et Partenariats stratégiques, eFax chez J2 Global

« Maintenant plus que jamais, les clients sont soumis à la pression d’améliorer leurs opérations via des services dans le Cloud, éliminant les processus lourds en papier une fois pour toutes, de parfaire la collaboration et de garantir la sécurité des données » continuait John Mannion, VP Alliances et Partenariats stratégiques, eFax chez J2 Global. « Notre programme de distribution eFax dans la région EMEA aide d’importants partenaires à fournir des solutions de fax en ligne permettant à leurs clients d’habiliter leur personnel travaillant à distance, de mieux gérer leurs opérations et de répondre à ces exigences. »

La structure à niveaux du nouveau programme de distribution de la région EMEA permet également aux clients de mesurer facilement la capacité d’un partenaire à exécuter des activités liées aux services. Les partenaires peuvent atteindre de nouveaux niveaux de compétence et de connaissances, ce qui les aidera à devenir des experts dans le domaine des communications par fax basées dans le Cloud. Avec le soutien de ce programme, les partenaires peuvent identifier et générer davantage d’opportunités de revenus afin de stimuler la croissance de leurs activités.

« Comme nous l’avons vu avec le NHS, au Royaume-Uni, supprimer entièrement le fax comme mode de communication n’est pas aussi simple qu’il y paraît. Les organisations doivent plutôt envisager des technologies alternatives conservant ce mode de communication, mais de manière plus moderne et sécurisée », a déclaré Scott Wilson, directeur des services, eFax chez J2 Global.

Plus d’informations concernant le programme pour partenaires eFax dans la région EMEA, y compris les critères et comment devenir partenaire de distribution eFax en Europe, sont disponibles sur :

France (https://efax.fr/channel)
Allemagne (https://efax.de/channel)
Royaume-Uni (https://efax.co.uk/channel)

SOURCE: EuropaWire

nGen VidCom LLC Announces High Speed Video Service to Nigeria through a Strategic Alliance

nGen VidCom LLC, a global leader in converged video and collaborations services, today announced a new, strategic alliance with Vision Telecommunications Technologies Nigeria, a leading telecommunications hardware and services company, to bring a high speed video collaboration gateway from Nigeria to North America.

Under the terms of this multi-year alliance, Vision Telecommunications Technologies will offer its customers GlobalMeetLive (GML), a cloud-based video collaboration solution to its new and existing customers and channel partners.

“All businesses rely upon web based collaboration to conduct business in this rapidly changing economy. “nGen’s GML solution combines collaboration, true video conferencing and large scale streaming all within a single service” said Tom Clark, CEO of nGen VidCom LLC. “Our alliance with Vision Telecommunications Technologies Nigeria will allow both firms to provide full converged video collaboration communications with no latency or loss of quality between the continents”.

GlobalMeetLive is nGen’s cloud-based converged cloud based collaboration solution that replaces existing collaboration services by combining HD Video Conferencing, web Collaboration and interactive streaming in one solution. Of strategic significance is GML’s “firewall traversal” technology that allows video communications to traverse the enterprise firewall without compromising security or adversely affecting network resources (bandwidth). GML users are able to conduct face-to-face meetings on all communications devices, desk & laptops, tablets and smart phones.

“This alliance will enable a clear connection between world financial centers in Africa, North America, Europe and Asia,” said Adesola Dada, CEO and Founder of Vision Telecommunications Technology Nigeria, LLC. “At this time our firms are pioneering advanced, cloud based video services between the two continents”.

Via EPR Network
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