Tag Archives: cheap broadband

Plusnet Reveals Older Generations Are More Tech Savvy Than The Youth

A Plusnet study* has revealed that despite 59%** of UK households owning internet enabled PCs, over a quarter (27%) are not familiar with terms such as bandwidth, Wi-Fi, cursor, router and download.

Dispelling the myth that it is youngsters who are most tech savvy of all, the research by the business broadband provider found it was those over 55 who scored well with jargon-busting, as 72% claim they understand all of the terms perfectly. Exactly 39% of 16-24 year olds did not have a clue about these expressions, which is much more than the national statistic of 27%.

Over a fifth (22%) of those aged over 55 have taken lessons on how to use the internet, compared to only 8% of 16-24 year olds, showing that it is not just the older generations who should make use of such classes. Despite widespread belief that the older generations aren’t too confident with technology, when it comes to the internet, they are on par or even more self-assured than those in the younger age brackets.

Sending emails and shopping online are the stronger areas for those aged over 55, with 96% and 91% claiming confidence with these activities, compared to 94% and 83% amongst 16-24 year olds respectively. Online bingo however is something that the younger generations are big on, much more so than the older generations, with 50% of those aged 16-24 confidently playing online compared to only 24% of those over 55.

Talking about the survey, Jamie Ford, CEO of Plusnet said: “It just goes to show that despite the growing online literacy in the UK, people are still unsure of certain key terms and uses for the Internet. An interesting finding from our research is the increased knowledge of the over 55’s who have perhaps had to go out independently and source online learning through support sessions in their local community.”

“Although youngsters have greater exposure to the internet through their communication habits and means of education, it is the older segment of the audience who are making the effort to get to grips with the net, and therefore learning more about how it all works. Perhaps this Christmas it will be the grandparents’ turn to show the grandkids how to use their new gaming console or e-book.”

Via EPR Network
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Plusnet And “Go ON Sheffield” Help Hundreds To Get Online

Plusnet volunteers have assisted at a number of events around Sheffield city centre as part of ‘Go ON Sheffield’ which supports a nationwide campaign encouraging UK residents to get online.

A team of Plusnet volunteers have been busy helping out at several events across Sheffield as part of a UK campaign run by Race Online 2012, which aims to help offline residents take their first steps with computers and the Internet. In Sheffield alone, there are an estimated 95,000 residents* without Internet access.

Over 50 events were held throughout the City, at venues including Sheffield Town Hall, The Bankers Draft pub on Market Place, High Storrs School and Sheffield United Football Club, with volunteers from UK online centres, Heeley Development Trust, Plusnet and Sheffield University all assisting at the events.

The events catered for a wide range of people including those looking for work, wanting to get in touch with relatives all across the world or just wanting to learn more about the things they love. Betty Tilbrooke, 78, was one visitor who got online for the first time at the event held at Sheffield Town Hall. She said: “I’m sick of calling myself the invisible person because everything that’s interesting is on ‘www’. If I can do this, I can book my cinema and train tickets, and will even be able to order my groceries online if the bad weather comes again this winter. My daughter and son have been saying “Get online Mum!” for ages. If you don’t learn about computers, you’re going to be left behind.”

Plusnet, the broadband company with headquarters based in Sheffield, had 25 volunteers helping out at various events round the city centre. Katy Lomax, Head of Marketing at Plusnet, volunteered at the session held on Friday at the Bankers Draft in Sheffield City Centre. She said: “Even as someone used to being online, it’s not until you show someone the very basics of the Internet again that you realise how much it has impacted your own life. It’s really important that people who do know how to use it can help those who can’t, because without using the internet there is so much that you can’t do.”

Plusnet has sponsored the ‘Go ON Sheffield’ campaign and donated fifty free broadband packages so some of the new online converts can try their new found skills at home. The fifty packages will be given to those who could benefit the most from getting online at home with the winners being presented with their prizes at a celebration event being held at Sheffield United Football Club. The celebration event will also provide an opportunity to thank all of the volunteers who gave their time during ‘Go ON Sheffield’.

Helen Milner, Managing Director of UK online centres said: “‘Go ON Sheffield’ has been a really great way for us to engage with people in the locations they feel comfortable. The people that aren’t currently online are often resistant to formal learning environments so, by bringing the learning to them – in pubs, at football clubs and wherever they feel at home – we can break down these barriers and show them the real benefits being online can bring them.

“We wouldn’t have been able to run a campaign as big as this without the volunteers who came from all over the City, and they really made the campaign what it was. By working with Heeley Development Trust and volunteers from Plusnet, Sheffield University and all over, it really felt like we were bringing the city together for a really positive cause.”

Via EPR Network
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Plusnet Finds Out What Customers Really Want

Price, customer service and easy set-up – these are the three most important factors consumers use to help them choose a broadband package, according to a new survey from Yorkshire-based broadband supplier Plusnet.

Almost two-thirds (64 per cent) said price is the most important factor when choosing a home phone and broadband supplier. With this in mind, Plusnet is currently offering up to half price broadband for 12 months when new customers take its home phone service.

Additionally, 12 per cent said they would make a decision based on customer service and, finally, one in ten of those surveyed said the ease of setting up to a new service was the most important factor in choosing their provider.

Jamie Ford, CEO of Plusnet, said: “To many households, phone and broadband has become as important as gas and electricity. It is clear that people want a service that is value for money and at the same time easy to use. At Plusnet, we strive to give customers what they want; an honest, straightforward service at seriously competitive prices. In fact, if you find a better price for standalone broadband, we’ll match it.”

This month Plusnet will launch a new 0345 customer services telephone number, alongside their current 0800 offering. This means that not only can customers call free from UK landlines on 0800 432 0200, but the new 03451 400 200 number will be charged at normal landline rates and so can be deducted from inclusive minutes on a mobile phone plan.

For more information on Plusnet home phone and broadband, go to www.plus.net.

Via EPR Network
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Plusnet Reveals Half Of Customers Want Businesses To Provide Wi-Fi

A Plusnet Business survey* has revealed that the average Brit spends ten hours a day being connected to the Internet. The study demonstrates how the demand for Internet access has increased, with almost a quarter (24%) of people saying that they need it to be able to update people should anything happen.

Small businesses need to take note that almost half (49%) of respondents said Internet access, provided by businesses, is needed in public areas. Over 40% of respondents in the North West, Northern Ireland, Scotland, London and Wales say that having access to Wi-Fi is a deal-breaker when deciding on a hotel, showing how much this can affect a business’ bottom line.

This study by Plusnet Business has uncovered how much of an impact a decent wireless internet connection for customer use can bring to many sectors, with almost a fifth saying they will purposely choose a restaurant (17%), bar (17%), pub (17%), and shopping centre (18%), over one without it.

For nearly a third of respondents (29%), regular access isn’t good enough, they have to be constantly connected and can’t even queue or take a short journey without entertaining themselves online. Well over a third (46%) of respondents in London admitted that they needed to be connected to the Internet all the time, to stop the boredom of having to queue.

Talking about the survey, Nick Silverwood, Head of Business, Plusnet said: “Through the Plusnet Business survey we can see that installing something as simple as free Wi-Fi for customers can help generate repeat custom and definition within a market. With increased competition in the hospitality and retail markets, it’s important for small businesses to understand how investing in customer broadband has the potential to really boost sales. With over one in ten (12%)** respondents estimating that 21-30% of their profit is down to a fast and reliable Internet connection, there is a clear benefit to getting online.”

Plusnet has been successfully delivering high-quality, well-supported business broadband and connectivity products for over 10 years. For more information call 0114 296 5182 or go to www.plus.net/business.

Via EPR Network
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Plusnet is Recommended by Which?

Plusnet, the broadband provider from Yorkshire, has been recommended by Which?, the UK’s largest independent consumer body.

Plusnet Value home broadband has been given a five star recommendation for “value for money” and a four star recommendation for connection speed, connection reliability, customer service and technical support.

Broadband providers must score well for customer service, ease of set up, connection speed, reliability and technical support and receive an overall score of 70% in their consumer survey. Over 750 Plusnet customers were questioned in the survey and gave on overall score of 72%.

Which? magazine this month states that today’s broadband services are – to many people – as vital as their electricity or water supplies. Plusnet will now have the opportunity to use the Which? Recommended logo across all marketing for the next six months.

Jamie Ford, Plusnet CEO said: “This is a landmark achievement for Plusnet. What is great about this award is that it is an independent survey with the findings fully dependent on the feedback of actual customers.”

To switch to Plusnet’s cheap broadband users simply visit www.plus.net/switch to choose a broadband package that suits them. They then enter their MAC (migration authorisation code) key when they sign up (available the customer’s current provider) and Plusnet will do the rest of the hard work.

As well as becoming “Which? Recommended Providers”, Plusnet has won seven awards and been highly commended 13 times across the industry for its product and services in 2011*. With 24/7 call centre support based entirely in Sheffield and free to call from a UK landline, all advisors are technically trained, do not work from scripts and look to resolve any problems first time.

Via EPR Network
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